Questions? Contact us!

Non-Warranty Repair
Rates
1.  Shop labor rate is $120/hour

• Rates are billed in 15 minute (1/4 hour) increments
• Minimum charge is $60
• "No problem found":  $60

2.  Rush rates:

• $60 for 7 - 10 days
• $120 for "next on bench"
• Customers will be advised of delays incurred as a result of issues outside of Abell Repair's control

3.  Abell House Call rate is:

• $150 for the first hour
• $150 for each subsequent hour
• Minimum charge is $150
• Travel outside of the I-270 beltway will be charged at $1.65 per mile

4.  Deposit:

• $60 (+tax) is required at the time Abell receives the repair
  

Instructions
1.  Serial number and purchase receipt indicating date of purchase are required
2. Manufacturers frequently change warranty policies.  We recommend you contact us to determine warranty status and authorizations prior to delivering your equipment.
3.  Delivered equipment:

• Please be prepared to describe the nature of the problem, and if necessary, to demonstrate the problem in the shop
• Equipment will be inspected upon delivery for damage, cosmetic defect, and inclusion of all provided accessories.  Abell Repair is not responsible for any damage or defects listed at the time of inspection.  Abell Repair is responsible only for  accessories that were provided at the time of repair delivery

4.  Shipped equipment:

• Please enclose a copy of the purchase receipt and serial number with the shipment
• Please enclose a note to describe the nature of the problem and if the product has been in for repair for this problem previously
• Please include complete contact information - Name, work phone, home phone, mobile phone, email address, and a shipping address for the return
• Please pack your equipment carefully to avoid damage in transit.  Abell Repair is not responsible for products damaged due to improper packing
• Equipment will be inspected upon receipt for damage, cosmetic defect, and inclusion of all provided accessories.  Abell Repair is not responsible for any damage or defects listed at the time of inspection.  Abell Repair is responsible only for accessories that were provided in the box upon receipt

5.  There is no charge for warranty repairs under standard terms.  Exceptions to this policy are (see rate card above):

• Rush requests
• No problem found

6.  Please back up all memory and data prior to delivering the product for repair. There is a risk that data may be lost due to the nature of the repair.  Abell Repair is not responsible for lost or corrupted memory or data

Questions? Contact us!

Warranty Repair
Instructions and charges
1.  Serial number and purchase receipt indicating date of purchase are required
2. Manufacturers frequently change warranty policies.  We recommend you contact us to determine warranty status and authorizations prior to delivering your equipment.
3.  Delivered equipment:

• Please be prepared to describe the nature of the problem, and if necessary, to demonstrate the problem in the shop
• Equipment will be inspected upon delivery for damage, cosmetic defect, and inclusion of all provided accessories.  Abell Repair is not responsible for any damage or defects listed at the time of inspection.  Abell Repair is responsible only for  accessories that were provided at the time of repair delivery
  

4.  Shipped equipment:

• Please enclose a copy of the purchase receipt and serial number with the shipment
• Please enclose a note to describe the nature of the problem and if the product has been in for repair for this problem previously
• Please include complete contact information - Name, work phone, home phone, mobile phone, email address, and a shipping address for the return
• Please pack your equipment carefully to avoid damage in transit.  Abell Repair is not responsible for products damaged due to improper packing
  
• Equipment will be inspected upon receipt for damage, cosmetic defect, and inclusion of all provided accessories.  Abell Repair is not responsible for any damage or defects listed at the time of inspection.  Abell Repair is responsible only for accessories that were provided in the box upon receipt
  

5.  There is no charge for warranty repairs under standard terms.  Exceptions to this policy are:

• Rush requests: Requests for rush repairs will incur a rush charge: $60 for 7 - 10 days, $120 for "next on bench".  Customers will be advised of delays incurred as a result of issues outside of Abell Repair's control
  
• No problem found: In the event that no problem is found with the product, a bench charge of $60 will be applied

6.  Please back up all memory and data prior to delivering the product for repair. There is a risk that data may be lost due to the nature of the repair.  Abell Repair is not responsible for lost or corrupted memory or data

Questions? Contact us!